CovetCare - Frequently Asked Questions

Frequently Asked Questions We’ve anticipated potential CovetCare users’ most frequently asked questions. If you have a question about CovetCare, it is likely answered below. If not, please contact us via email info@covetcare.com or call (516) 364-6675.

Browsing CovetCare v.1.5 (click here)
	What is CovetCare? Who can use CovetCare? Why use CovetCare rather than the traditional (manual) method of medical record documentation? What are the features of CovetCare? Where do I send comments and suggestions about CovetCare?

Privacy, Security and Compliance (click here)
	How is CovetCare information secured? How frequently do you recommend I change my password? What should I consider when choosing a password? Can I share my ID and password with another clinician? Who will/can see the data that is entered and transferred through CovetCare? Who will have access to my nursing home’s CovetCare program and the information entered? How will the end-user (clinicians/government) use my data? How are user interactions tracked? Do I have to sign my name in pen next to my electronic signature on the assessment form?

Technical Support (click here)
	What technical support is available to CovetCare clients? What if I’ve forgotten my user name? What if I've forgotten my password? Can I change my user name? How? Can I change my password? How? How do I add or remove a new user to CovetCare? How do I make corrections to information already entered into CovetCare? Can I change, alter or delete an entry after I have clicked “Save”? Is our connectivity to CovetCare guaranteed? Do you guarantee 24x7 connectivity to the CovetCare ASP data center? What if our facility has an interruption to our Internet connectivity? What do I do if the system crashes while I am entering patient data? Should our facility make a back-up copy of CovetCare?